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The last couple of months about 1 in 15 customers have called and send when they submit the form, there is just a spinning circle. I’ve tested the form and it works fine.
I noticed that the Recaptcha I was using was specified as “Invisible” type on the Google Recaptcha console but on the form I chose the traditional checkbox implementation. It seems if that would have caused a problem, it would be happening consistently with every form submission.
Is it the case that just that a very small percentage of users may have a particular configuration (maybe certain security plugins or browser settings), or, Internet connection stability issue that would cause the Recaptcha to get “stuck” ?
Anyone else run into this issue?